HRM.2.d. Employees are educated about patient's Rights and Responsibilities (SHCO)***

posted May 7, 2010, 4:14 AM by Dr.Murali BK


HRM.2.d. Employees are educated about patient's Rights and Responsibilities.

                                           POLICIES :

·         Every staff must be given education during his/her induction training about patient's Rights and Responsibilities, supported by documentation.

·         During the schedule of refresher training for staff, the same must be reiterated

·         During the training programme following information must be shared:


Health is a subject close to everybody’s heart. Improvement of one’s health and health of one’s family is a universal aspiration.  However, health has been always given a low priority status in the nation’s political and social agenda.  With the increasing privatization of the health care services in the country, the state is slowly abdicating its responsibility to provide health care to the people.  Medical profession contributes to the healthcare to the extent of only 25-30%.  Approximately 70% input in the health care is by various sectors like the pharmaceutical industry, hospitals, blood banks, etc.  This 70% inputs are mostly managed on a commercial basis and therefore patient as a consumer must have certain rights.  These rights of a patient as a consumer are more important than the rights of a general consumer because patient usually has very little choice in the treatment.





Right to considerate and respectful care.

Right to information on diagnosis, treatment and medicines.

Right to obtain all the relevant information about the professionals involved in the patient care.

Right to expect that all the communications and records pertaining to his/her case be treated as confidential

Right to every consideration of his/her privacy concerning his/her medical care programme.

Right to expect prompt treatment in an emergency

Right to refuse to participate in human experimentation, research, project affecting his/her care or treatment.

Right to get copies of medical records

Right to know what hospital rules and regulations apply to him/her as a patient and the facilities obtainable to the patient.

Right to get details of the bill.

Right to seek second opinion about his/her disease, treatment,etc.






To faithfully undergo the agreed therapy.

To follow the doctors instructions diligently.

To take necessary preventive measures in case of infectious diseases as per the doctors instructions.

To be aware that doctors and nurses are also human beings and are amenable to mistakes and lapses.

To make the payment for the treatment, wherever applicable, to the doctors/hospital promptly.

To respect the autonomy of the doctors and nurses.

To treat doctors and nurses with respect.

To be punctual to attend the clinics/hospital/dispensary for the treatment at the given time.

To preserve all the records of one’s illness.

To keep the doctor informed if the patient wants to change the hospital/doctor.