Patient's rights and education

posted Jan 29, 2011, 2:10 AM by monica d
At Hope Hospital, we seek to provide the best patient care to every patient and family. We want to ensure that you receive the best clinical care and services you need. By understanding your rights and responsibilities,

As our patient, you have the right to...

Receive considerate, respectful and quality care

  1. Treatment and service evaluation and referral as needed. If we cannot meet these needs, or if you request a transfer, we will facilitate a transfer. You may be transferred to another facility once the following has occured:
    1. You have received complete information about why the transfer is needed
    2. We have discussed available options with you in lieu of a transfer
    3. The receiving facility has agreed to the transfer
  2. To be treated with dignity and regard for your psychosocial, spiritual and cultural beliefs.
  3. Acceptance and respect. Hope hospital respect and serve with dignity all people without regard to race, color, gender, national origin, religion, disability,  age, Vietnam or other veteran status, sexual orientation or any other status protected by relevant law.
  4. To be able to exercise cultural and spiritual beliefs and practices that do not interfere with the well-being of others or your treatment plan.
  5. Appropriate continuity of care and referrals. You have the right to be informed of needed follow-up care after you leave the hospital.
  6. Information about any relationship of the hospital and staff to other healthcare and educational institutions, as it is related to your care.

Obtain information about your treatment and healthcare team

  1. You have the right to access the healthcare provide of their choice that would sufficiently provide quality healthcare.
  2. Receive information on diagnoses, treatment and prognosis in terms you can understand, and have right to seek amendments to thier protected health information.
  3. Information on your role in your care and the treatment options.
  4. Expected course of the treatment and/or recovery
  5. Benefits and risks of treatments
  6. The names of doctors, staff responsible for your care


Make decisions about your care

  1. Information needed to give informed consent. This includes proposed procedures/treatment options and their risks and benefits, in a language you can understand.
  2. To always have the right to refuse treatment including tests, examinations and diagnostic procedures and care .
  3. To be informed by the healthcare team of any anticipated medical outcome of refusal.
  4. You have the right to leave the hospital even if the doctor advise against it.You need to give the consent for "Discharge against medical advised".


Be comfortable and safe

  1. Appropriate pain assessment and management to relieve your pain while maintaining your level of function.
  2. A safe healthcare setting, free from verbal or physical abuse or harassment
  3. Restraints or seclusion will be used only when needed for the safety and medical well-being of you and others.
  4. Comfort and dignity. If you are terminally ill, your symptoms will be treated. Pain will be managed appropriately and aggressively. You and your family will receive support to address psychosocial and spiritual concerns related to dying and grief.


Have privacy and confidentiality

  1. Confidential discussions, consultations, examinations and treatments are confidential and are conducted discreetly.  You will be interviewed, examined and cared for in a setting providing as much privacy as possible.
  2. You may refuse visitors. You also may refuse contact with hospital staff not involved with your care, with the exception of security officers.
  3. You have the right to talk in confedence with healthcare providor and have their information protected.All identifiable information about the patient's health status medical condition, diagnosis, prognosis and treatment all other information of a personel king will be kept confidential even after eath.Exceptionally the descendants may have a right to access the information which will inform them about their health risks.(Confedential information can only be disclosed if the patient gives explicit consent or if expressll provided for in the law.)
  4. The presence of members of your own gender, upon request, during exams or procedures performed by healthcare professionals.

Other Rights

  1. To have information on the expected cost of the treatment.
  2. Examine and receive an explanation of your bill, regardless of source of payment.
  3. You have right to a fair and objective review of your complaint against doctor, staff or hospital,you can voice your complaint at atministrator at any ponit of time.
  4. Receive a photocopy of Patient's  Rights and Responsibilities.

Patient responsibilities:

To help us provide you with high-quality care, you are responsible for:
  1. Providing, to the best of your knowledge, accurate and complete information about your health, including:the history,Nature of your illness,past illness and hospitalization,medication , reactions and concerns
  2. Participate and  understand your  treatment plan and your role in that plan.
  3. Making informed decisions about your care.
  4. Participating in the treatment plan agreed upon with your healthcare team. However, you always have the right to consciously refuse treatment.
  5. Following hospital rules as they affect patient care, such as:
    1. Consideration for the rights and respect for the property of other patients and staff
    2. Assistance in our efforts to limit noise
    3. Assistance in our efforts to limit the number of visitors for safety and noise control
    4. Compliance with our smoke-free environment policy
  6. Be honest with HOPE hospital , and refrain from violent behavior and any verbal abuse with hospital staff.
  7. To comply with the hospital rules and regulations time to time.

You are also responsible for:

  1. Providing complete, accurate and timely information about the sources of payment for the care provided by the hospital. Emergency services will not be delayed while we are waiting for such information.
  2. Fulfilling your financial obligations for your health are as promptly as possible.


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